Cancellations & Returns
In the event that you would like to cancel an order we would request customers to contact us via email outlining their reason. Cancellations charges may apply if the order has been processed. Further charges may apply if the order has been dispatched. It is your responsibility as the buyer to ensure you order the correct bed. i.e. The right size and colour.
Returns Policy
Please note that returns must be request within 14 days of receiving the item. All items which are being returned must be authorised and require a return reference number. Returns will only be accepted if items are unused and in original packaging. We request that original packaging is retained should the product be damaged you can re-apply packaging.
Shipping and Handling Fees
Shipping and handling fees are non-refundable. Customers will be responsible for initial delivery fees and return postages cost. This means that even if initial delivery was offered as free and a customer refuses our offer to replace faulty/damaged products customers will still be responsible for a delivery fee. It is the customer's responsibility to arrange return postage. If A Customer Unable To Arrange A Return Postage We Can Request A Quote From Our Couriers.
Made to Order Products
Any Product, which has been made to order, will incur a 50% surcharge if returned. If a fault is associated with a product you must allow us the opportunity to rectify any concerns/issues. If you opt for a return and not allow us to rectify issues the surcharge and postage fees will remain payable. If you change your mind or no longer want the product this surcharge will be due. Any refund provided will be minus administration fees and postage fees.
Damages & Missing Items
We request all customers to inspect all packages and goods to ensure there are no damages. However in the unlikely event that there is damage or something missing we request customers to accept delivery and record this on the delivery documents. All Customers must notify us of damages or missing items within 24 hours of receiving delivery. We request all customers to provide supporting images where applicable. All items are dispatched as complete consignments. However there are instances where consignments are split and delivered on different days. This is not a common occurrence nor usually the case however there is a possibility.
We will not be liable for damages not recorded at the point of delivery goods should be checked prior to providing a signature. We will not be liable for damages as a result of general wear and tear.
Any issues with regards to damages or missing pieces we would request you to contact us and inform us via email or Whatsapp where our friendly team will promptly assist in resolving issues. We always resolve issues for our customers we request that you contact us with any issues directly to come to an agreement prior to opening any payment disputes, cases or requests.
